
San Francisco, January 26, 2007 - DALBAR, a leading financial services market research and consulting firm, recently named RS Investments, a San Francisco-based investment management firm, a winner of its annual Customer Service Award for the third year in a row. The award, based on systematic testing of customer service over the year, is awarded to those able to deliver industry-leading service to their customers.
"The partnership with Guardian Investor Services this past year further enhanced our already strong customer service capabilities," said Terry Otton, CEO of RS Investments. "We are gratified to have received this recognition for a third time, for our unremitting focus on providing outstanding service to mutual fund investors."
DALBAR, Inc. evaluates firms' performance from the perspective of a consumer and financial intermediary. Criteria include level of professionalism, expertise of representatives, representatives' ability to manage and handle customers in a timely fashion and willingness to provide customers with information they need to make a decision, among others.